Hospitality Package Training- 2 Day course 24th & 26th October- FULLY BOOKED

Course Content

Part 1: Introduction to Counter Service/Customer Service

• Appreciate the importance of the customer to an organisation
• Understand the role and responsibilities of the frontline representative of an organisation
• Understand the teamwork necessary to meet customer needs and expectations
• Be familiar with relevant legislation.
• Develop a customer-oriented quality service consistent with best practice and standards.
• Be able to respond appropriately to inappropriate/argumentative customer behaviour.

Part 2: Employer and Employee Duties and Responsibilities

• Understanding of employer expectations when working within the hospitality sector.
• Understanding of the key competencies and attributes that are essential for working in the hospitality sector.
• Understanding of employee rights and responsibilities.
• Understanding of appropriate behaviour in the work place.

Part 3: HACCP Level 1

• Identify the hazards and risks associated with food preparation.
• Define food poisoning, understand how it occurs.
• Identify the main causes of food contamination.
• Explain the importance of correct handling, storage, preparation, and cooking of food.
• Explain the legal responsibilities of the employee working with food.
• List the structural requirements of a food premises.
• Recognise a pest infestation and know how to implement controls.
• Define HACCP

Part 4: Barista Skills

• Understand the features and requirements for beverage counter service.
• Serve beverages safely and efficiently.
• Use a commercial espresso machine to produce a range of types of coffees and other beverages.
• Prepare and serve food items typically associated with cafes

Course Outcome

Allow all participants to gain knowledge and skills relevant to the hospitality sector, both practical and theoretical.